Wizz Air reprimanded by the CAA

The UK Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air (Wizz Air Holdings Plc) following significant concerns over high volumes of complaints about the airline not paying passengers what they are owed. 
This follows the abrupt closure of its Doncaster base last autumn and the subsequent closure of the airport (see www.btnews.co.uk/article/19703).  Last minute flight cancellations at Cardiff did not make it friendly with the Welsh either (see www.btnews.co.uk/article/19485).

The regulator has been in contact with Wizz Air for several months after complaints by passengers that their rights had not been met when flights were cancelled or delayed.

The UK CAA has now instructed Wizz Air to make changes to its policies and procedures to ensure consistent compliance with its re-routing and care obligations.

Paul Smith, Joint-Interim Chief Executive at the UK CAA, said: "This enforcement action sends a clear message that airlines must meet their obligations to passengers when they cancel or delay a flight. We will not hesitate to step in if we believe that airlines are not consistently doing this.

"Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and to be treated fairly by airlines, in line with regulations. We made it clear to Wizz Air last year that the way it was treating passengers was unacceptable.

“We will continue to watch the situation closely to check that passengers receive what they are owed and that Wizz Air’s policies have improved, so that consumers have a better experience if things go wrong."

https://wizzair.com

www.caa.co.uk

Index/Home page
 

READERS' COMMENT

All comments are filtered to exclude any excesses but the Editor does not have to agree with what is being said. 200 words maximum

No one has commented yet, why don't you start the ball rolling?