Heathrow security experiment

Over the next few months Heathrow is to trial a security pre-booking slot in Terminal 3 to give passengers extra peace of mind when travelling.

The service is free and initially will be open to airline clients, any class, flying with American Airlines, Delta Air Lines, Emirates and Virgin Atlantic.  Findings from the trial will be assessed for any future roll-out of the service across the airport.

Heathrow Timeslot will give passengers a designated time and entry point to the security search area, as well as helping reduce queue times for all passengers by allowing colleagues to plan resources more effectively.

The airport says passengers have consistently passed through security in less than five minutes over the summer and passenger satisfaction was higher than pre-pandemic levels, reflecting the investment the airport, airlines and their ground handlers have made in recruiting and training over 25,000 new colleagues in the last two years.

Mark Powell, Operational Planning Director at Heathrow said: “Everyone is familiar with airport security, but at Heathrow we’re constantly thinking of innovative ways to boost the safety and streamline the experience for our passengers. This new trial will give passengers that extra added bit of certainty and reassurance ahead of their journey and we think it will be particularly popular for those with families or nervous travellers who may want a bit more confidence in their journeys. We look forward to seeing the data come in to give us some learnings on how we can roll this out more widely across Heathrow.”

The Heathrow Timeslot service is subject to availability and if there are no available slots, passengers will go through security as normal. They should still give enough time to clear security at least 45 minutes before their scheduled departure.

www.heathrow.com/at-the-airport/airport-services/VQRP

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