Eurostar to rebrand classes

+ Following the launch of Eurostar’s new website, app and rewards programme, the train operator says that customers will soon enjoy even simpler, more seamless and unique experience.

From November, travel classes will be consistently named to align across Eurostar’s expanded five-country network of Belgium, France, Germany, Netherlands and UK.

The three new unified travel styles are:

Eurostar Standard offers a flexible, fast and sustainable way to travel within Europe, city-centre to city-centre. Light refreshments and drinks remain available to purchase from the Eurostar café on cross-channel and continental routes.  

Eurostar Plus offers flexibility, extra comfy seating, more workspace and a light meal and on-board drinks service on cross-channel routes.  

Eurostar Premier offers extra flexibility, all-day boarding guarantee, exclusive lounge access, a premium food experience and a dedicated priority lane on cross-channel routes.

As before, tickets come at no extra cost in all classes of travel. Customers can therefore still benefit from a generous baggage allowance with no luggage fee, no seat booking fee, free wi-fi and a charging point at every seat.

Additionally, a new aftersales policy will further enhance the customer experience for all travellers offering the highest degree of flexibility to meet their needs.  

Customers travelling in Eurostar Standard and Eurostar Plus can exchange their ticket without any exchange fee and as many times as needed until just one hour before departure and ask for a refund until seven days before departure.  

Customers in Eurostar Premier can exchange or refund their tickets, without any fee up to two days after their departure.    

www.eurostar.com

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Chris Pocock, London, UK

"seamless experience"? Not from 6th October, when the new ESS requirement for Brits entering the UK will come into effect. Then also ETIAS from mid-2025.